Privacy Policy

Babassu handles your data with care and respect for your privacy. We only make your data available to parties involved in the correct processing of your order and never share it with third parties. Below you can read how we handle your privacy and personal data, and which cookies are placed by us and by third parties.

When you use our services and website, certain data about you is stored. Which data this is depends on the pages you visit and the services you use. We only process the data needed to serve you as well as possible.

We respect your privacy and will treat the information you provide confidentially, processing it in accordance with current privacy legislation.

Registration of your data

When you place an order, we need your name, address, telephone number and email address to process it and keep you informed of its progress. You can enter these details for each order or choose to create a Babassu account once. To serve you well, we retain your personal details and order history, which you can view through your account.

Newsletter

If you have signed up for our newsletter, we use your email address to keep you informed about new brands, products and developments within our company. No longer interested? You can unsubscribe using the link at the bottom of the newsletter or through your personal account. We do not share this mailing list with third parties.

Security of your data

We take the necessary measures to protect your personal data and to prevent misuse and unauthorised access. We ensure that our systems are well secured and use certificates to encrypt the data traffic between your computer and our website. Only those who need it have access to the data, and it is kept no longer than strictly necessary to provide our services to you, with the exception of data we are legally required to retain for longer. Our security is reviewed and updated regularly.

Sharing your data with third parties

We share your personal data only with parties involved in fulfilling your orders, such as our external warehouse, PostNL and our payment processor Multisafepay. These parties are required to respect the confidentiality of your data and are not permitted to use or disclose it, unless this is necessary to carry out their work for you and for us, or to comply with their legal obligations.

Links to third parties

Our website may direct you to other websites via hyperlinks. These websites operate entirely independently of Babassu. We have no control over them and cannot be held liable for the content you obtain or find there. On some pages you may also find YouTube videos that are not hosted on our website. YouTube and similar websites often use cookies. What they do with these cookies and your personal data can be found in the privacy policies of those parties.

If we invite you through our website to promote or share pages via social media such as Facebook or Instagram, you will be directed to these channels, and they will place a cookie to remember that you are logged in, so that you do not have to log in again each time you want to share something. You can read what they do with your personal data in the privacy statements of Facebook and Instagram.

Recording of visitor data

For internal purposes and statistical analysis to improve our website and services, we record general visitor data, such as visit frequency, IP addresses, average session duration and pages viewed.

Your rights

Since 25 May 2018, the same privacy legislation has applied across the EU: the General Data Protection Regulation (GDPR). This sets out your rights as a data subject in detail. Under this legislation, you are entitled at any time to ask us for an overview of the data we process about you (the right of access) and to have it corrected if it is inaccurate, out of date or incomplete (the right to rectification). You can view and amend your personal details in your personal account.

You also have the right to object to the way we process your data or to ask us to restrict that processing. In addition, you have the right to ask us to erase all of your data. Such a request must be submitted in writing, signed and accompanied by a copy of valid proof of identity. Email or post your request to our customer service (see the contact details at the bottom of this page). Once we have received your request, we will comply with it as soon as possible, with the exception of data we are required or permitted to retain under the law.

If you disagree with the way we handle your personal data, you can submit a complaint through our customer service and/or to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP). For a complete overview of your rights under the GDPR, visit the website autoriteitpersoonsgegevens.nl.

Changes to this Privacy Policy

This page always shows the most recent version of our Privacy Policy. If we make changes to the way we handle your personal data and/or amend our Privacy Policy, we will inform you by email. You may then object, in writing or by email, to the use of your data under the amended Privacy Policy.

Contact

If you have any questions about our Privacy Policy, or would like to submit a request or complaint, please contact our customer service:

  • 3
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • R
  • S
  • T
  • V
  • W
  • Z
Member Sale
For our members

Exclusive member sale with up to 70% off. New products every month.

Shop now